These terms and conditions relate to all TOURS and ACCOMMODATION at Baird Bay Experience. Note that bookings made via authorised third parties may have some varying terms and conditions.

Interpretation

• Operator: Baird Bay Experience.
• Guest: Tour Passenger or Villa Accommodation Guest.
• Child/Children:
  • Tours: Guests aged 17 or younger.
  • Accommodation: Guests aged 15 or younger.
• Infant: Guests aged 2 or younger.
• Tour: Any experience tour offered by the Operator, including but not limited to the Sealion and Dolphin Swim (swimming or non-swimming), private tours, and fishing charters.
• Accommodation: Any overnight stays in one/both of the Operator’s Seaside Villas.

Reservations & Payment

• Reservations can be made through the Operator’s official website, authorised third parties, or by contacting the Operator directly.
• Full names and contact phone number must be provided at time of booking.
• Tours:
  • Full payment is due at time of booking via credit/debit card.
  • The age of each Guest must be provided at time of booking a tour.
  • Health conditions or fitness issues should also be disclosed at time of booking a tour.
• Accommodation:
  • Rates are per Villa per night based on min. two-person occupancy, two-night stay.
  • Extra Guests are charged a fee in addition to the base rate, based on age.
  • A valid credit/debit card guarantee is required at time of booking.
  • No payment is due at time of booking.
  • Full payment is then processed to that card 45 days prior to arrival.
  • For bookings made 44 days or less from the arrival date, full payment will be processed immediately.

Children

• Tours
  • Children of all ages, including toddlers and Infants, are charged at the Child rate for Tours, because they are included in the vessel’s passenger limit.
  • Infants are not permitted to swim; and the Operator reserves the right to refuse other Children swimming on reasonable grounds, including but not limited to consideration of ocean and weather conditions.
  • Children must be accompanied by an adult with a supervision ratio not greater than 2 Children to 1 adult.
  • Subject to 3(a)(ii), adults are ultimately responsible for determining the appropriate supervision ratio, acknowledging that Children with lower swimming ability and/or higher needs may require a ratio of 1 Child to 1 adult.

• Accommodation
  • Children aged 3-15 years at the date of arrival attract a Child rate.
  • Infants aged 0-2 years at the date of arrival attract no charge.
  • One cot and baby bath per Villa are available free of charge.

Change or Cancellation by Guest

• Tours
  • 90% refund if cancelled at least 7 days before the scheduled tour.
  • 50% refund if cancelled at least 48 hours before the scheduled tour.
  • 25% refund if cancelled within 48 hours and more than 4hrs of the scheduled tour.
  • No refund for no-shows, or cancellations 4hrs or less from the scheduled tour.
  • Changes made within 48 hours of the scheduled tour attract a 25% admin fee.

• Accommodation
  • If Guest cancels 46 to 60 days (inclusive) from the arrival date, then the card will be charged 35% penalty of all nights and products, including third-party suppliers’ cancellation fees.
  • If Guest cancels 45 days or less from the arrival date, or no-shows on the arrival date, then all monies, including third-party suppliers’ cancellation fees, will be forfeited.
  • Changes made within 45 days from the arrival date attract a 25% admin fee.

Change or Cancellation by Operator

• Tours
  • The Operator reserves the right to cancel/change scheduled Tours at any time due to unsuitable weather, safety concerns or other reasonable considerations, without liability beyond the price of the booking.
  • Where the Operator makes a change/cancellation 7 days or less from the scheduled Tour, the Guest may choose between a full refund or reschedule.
  • The Operator reserves the right to substitute charter vessels when necessary or appropriate.
• Accommodation
  • The Operator reserves the right to cancel/change an Accommodation booking on reasonable grounds at any time.
  • Where the Operator cancels an Accommodation booking, a full refund will be provided.
• Bookings received through third parties/travel agents/online channels may be subject to varying cancellation, change and refund policies.
• The Operator is not liable for losses incurred through Operator changes/cancellations or booking via a third-party agent, including any communication failures about cancellation or change between the agent and Guest.

Refunds

• Refunds will be processed via the same method as the payment was received, including via a third-party agent.
• The Guest may choose a rescheduled Tour/Accommodation stay or a voucher instead of a refund.
• The Operator’s liability is limited to costs of Tours and Accommodation with the Operator. The Operator highly recommends travel insurance to cover unforeseen changes/cancellations.
• Non-Swimming Tours
  • The Operator does its best to facilitate an in-water experience with sealions and/or dolphins, but wildlife interaction cannot be guaranteed. This risk is accepted by the Guest.
  • If swimming is not achieved on the Tour, Swimming fares will be refunded back to the level of a Non-Swimming fare. Full refunds will not be offered.
  • Term 6(d)(ii) above does not apply where the Guest chooses not to swim once on the Tour, with swim kit already fitted.

Refunds are processed via the original payment method. Travel insurance is recommended.

Vouchers

• Vouchers are available for purchase by Guests or may be issued in lieu of a refund.
• Vouchers can be for any amount, to be used against the price of a booking.
• Vouchers are non-refundable and not redeemable for cash, including where the full value of the voucher is not redeemed on a booking.
• The expiry date will be listed on the voucher.
• Vouchers may be transferred into another name, with written approval from the Operator.

Food & Beverage

• Included in Tour: Light refreshments are served aboard the vessel during the Tour, then more substantial food is served at the conclusion of the Tour.
• Included in Accommodation: All meals and personal bar are included in Accommodation rates.
• Additional food and beverage options are available for purchase above Tour and Accommodation rates.
• In each case, the Operator endeavours to cater for a variety of dietary requirements but cannot guarantee options for all.
• Guests should inform the Operator at time of booking of any allergies or dietary requirements or preferences, enabling the Operator to prepare ahead of time where possible.

Guest Responsibilities

Tours

• Guests are not permitted to use selfie-sticks or fins/flippers in the water, in consideration of the wildlife.
• Guests must be in good health and have a basic swimming ability; and must notify the Operator of any known weaknesses in these areas.
• Guests with known medical conditions are advised to seek medical advice before booking.
• Guests are responsible for their own safety and must adhere to instructions in the safety briefing by the Operator.
• The Operator accepts no liability for any loss of personal belongings during the Tour; nor any injury arising from a contravention of instructions in the safety briefing.
• Guests are expected to respect the wildlife, fellow Guests and our guides.
• Respect for wildlife is paramount and Guests must follow guidelines to minimise impact.
• Guests are advised to bring a jacket, swimwear, a towel and sunscreen.
• Guests should avoid using sunscreen that is not mineral-based, before in-water interactions. We recommend using Australian sunscreens with 4 hours of water resistance to minimise wash-off of any UV filters into the water, or applying your sunscreen once swimming is completed.
• Littering in the marine environment is strictly prohibited.
• The Operator reserves the right to revoke swimming permission from any Guest who does not adhere to the above Guest responsibility and environmental guidelines, without a refund.

Accommodation

• Guests are not permitted to host parties unless they have booked exclusive use of the entire site or have express permission from the Operator.
• Guests must not create excessive noise or disturbance of other Guests or staff.
• The Operator reserves the right to terminate the Guests’ accommodation at any time without any refund, should the Guest not comply with these Terms and/or clear and reasonable requests by the Operator.
• Should the Guest damage the Villa/s, or any property at Baird Bay Experience, intentionally or through recklessness, the Operator reserves the right to charge the Guest’s credit card with a reasonable cost for repair/replacement.

Privacy

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